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Software Troubleshooting

1. Main Dashboard

1.1 I hit the "Cancel" button, but the job is still printing

The printer will continue to finish the commands it received before the cancel button was hit. For example, if the printer is heating up, it will only cancel after it finishes heating. Wait a few more minutes and the printer should stop printing.

If your firmware has EMERGENCY_PARSER enabled, this will cause 'cancel' commands to occur immediately even during heatup.

1.2 I clicked "Suspend" but nothing happens

Suspend prevents the printer from starting the next print job in the queue. If you want to stop the current print, click "Cancel" instead.

2. Queue

2.1 I submitted a print job, but the print won't start

  • Ensure that any SmartTags on your printer match the SmartTags on your print job.
  • Ensure that your printer is connected properly to the Raspberry Pi / Print Farm Hub.
    • To check, open the gcode console. If you see the message "No Response" then your printer has lost connection. Reboot your printer
    • If that doesn't work, or there seems to be a stable connection to the printer, go to the main dashboard for the printer, click "Settings", then scroll down and click "Restart Printer Software". After a minute or so, the job should be picked up by the printer.

3. Files

3.1 I uploaded a file but it isn't showing up

  • Make sure it is a .gcode file, and not an .stl, .txt, .3mf, .ufp, or any other file type.
  • If it's a large file (50+ MB) it might take a while to transfer across your local network. Wait a minute or two and it should show up in the file list.
  • Make sure your file name doesn't have any unusual characters. Use only the following characters in your file name: a-z A-Z 0-9 . , - _ () [] "space"

4. Other Software Issues

4.1 The nozzle is only heating to 170 degrees

This is normal behavior, and it is for ooze-control during pre-print autolevelling. After your printer has finished probing the bed, the nozzle and bed will heat up to your specified printing temperature.

4.2 The dashboard is lagging

This may happen with some versions of some web browsers such as Firefox. Try using Chrome. If the problem remains, contact 3DQue support. This may also happen if you're running AutoFarm3D in "Command" or "Standalone" mode on a device with less than 2GB of RAM.